Mythic Entertainment, the company behind Warhammer Online (you know, that other MMO that you’ve heard of), may be in a bit of hot water with its players. It would appear that a virtual crap-ton of Warhammer subscribers have fallen victim to a billing error in which monthly subscription fees were charged to their credit cards more than once.
Well, a lot more than once. 20-30 times more. Needless to say, this is causing some major issues with the playerbase. Subscribers are reporting being charged as much as $500 for one month, and stories are rolling in about overdraft fees and all the other problems that can be caused when you think you have money, but actually don’t.
Mythic is quite obviously working quickly to get it sorted, but for many players the damage is already done. Here’s the official response, and what to do if you’re finding yourself a few hundred bucks lighter:
We have confirmed with our vendor that players who have been charged multiple times for their subscriptions should start seeing a reversal of charges within 24-36 hours. We anticipate that once the charges have been reversed, any fees that have been incurred should be refunded as well. If after 36 hours, there are still incorrect charges or fees on your account, please follow these instructions:
- Please begin by contacting your financial institution and explain to them that you were incorrectly charged multiple times and, as a result, over drafted. Most financial institutions will reverse these charges
- If your financial institution is unable to remove these charges, you may contact our billing department by calling 650-628-1001 during our hours of operation, which are 10:00 AM EDT – 10:00 PM EDT, 7 days a week. Please have the phone and fax number of your financial institution ready when you call.
So that’s good news! As long as you don’t need to get groceries, gas, or anything else that costs money in the next two days, you’re all set. Though Mythic may not be directly responsible for this mess, they’re going to have to take some pretty big steps at cleaning it up – simply returning the incorrect charges doesn’t even begin to cover it.
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April 11th, 2010 at 2:40 pm
From what I understand it effected all of the Mythics MMO’s, meaning Dark Age of Camelot players also got charges. Beyond that, you didn’t even need an active account to get hit with these charges, just an account that at one time had something for them to charge attached to it.
If I was an active player of either of these games, even hearing about these issues would make me cancel my account. No game is worth that amount of stress.
April 11th, 2010 at 4:37 pm
Sounds like prepaid card is the way to go.